Reservation conditions

General booking conditions

When making your direct reservation through our website, credit card information will be requested only to guarantee the reservation. Hotel Rey Don Felipe will make the corresponding charge for the stay on the day of check out.

1. Confirmation of Reservations

  • Response to request for reservations within 24 business hours following the request.
  • To confirm reservations, it is required to guarantee by means of credit card and prepayment of 50% of the total amount. The maximum term for the prepayment is 72 hours after your reservation is made. Otherwise, the reservation will be considered only as tentative.
  • Tentative reservations will remain in force, only while there is availability of the type of room previously booked. Otherwise, you will be notified immediately to remember the prepayment term in order to confirm the reservation in accordance with the previous point, and may be canceled due to lack of guarantee.

2. Arrival and departure times Hotel

  • Check-in (arrival):  15:00 Hrs. You can get ahead depending on the availability of the hotel. If the arrival at the hotel is before the time you can leave the luggage in custody.
  • Check-out (exit):  12:00 Hrs. It may be delayed depending on the availability of the hotel. Luggage can be left in custody to be removed during the same day.

3. Reservation modifications

  • Modifications of confirmed reservations are subject to availability and will be accepted with a term superior to 20 days in high season and 2 days in low season, before the arrival of the passenger at the hotel

4. Children´s policy

  • Children between 0 and up to 6 years of age, without charge sharing room with their parents (does not consider additional bed).
  • Children between 7 to 14 years of age, 40% discount on extra bed rate applies, sharing room with parents (subject to availability).

5. Pet policy

  • Pets are not allowed inside the hotel. It is authorized only the entry of dog lazarillo for not being considered a pet.